For the purposes of these general terms and conditions of sale, it is agreed that the customers and Hôtel Audran will be collectively referred to as the "Parties" and individually referred to as the "Party" and that the user who has validated a reservation will then be referred to as the "customer".

These terms and conditions apply to all countries. Any reservation implies full acceptance of the general terms and conditions of sale.

Hôtel Audran reserves the right to modify these general terms and conditions of sale at any time by publishing a new version on the Site. The applicable general terms and conditions of sale remain those in force on the date of the reservation.

Article 1: Glossary

"Confirmation e-mail": e-mail sent by Hotel Audran as the final stage in the booking process. This summarises the reservation validated by the customer and confirms its

receipt by the www.hotelaudran.com website. The confirmation email constitutes a booking confirmation as defined below.

"Booking confirmation": A dematerialized document that summarizes the characteristics of the services booked once the booking process has been completed and validated by the Customer. The booking confirmation is issued in particular after a booking has been made on the www.hotelaudran.com website, during which the Customer's bank card number is entered as part of an online payment or guarantee before proceeding with the final validation.

"Establishment Contract": Contract for the provision by the Hôtel Audran establishments of all the services defined below and which have actually been ordered by the Customer following validation of his/her reservation online or by another reservation method.

"Customer": natural person of full legal age at the time of signing the establishment's contract.

"Reservation request": Room reservation request made by the customer via mobile communication services or the internet.

"Online reservation": Reservation of rooms or additional services offered by Hôtel Audran on its website www.hotelaudran.com.

"Booking by telephone or e-mail": Booking of rooms or additional services offered by Hotel Audran by telephone call or by sending an e-mail by the Customer, meeting the booking registration process as described in these general terms and conditions of sale.

"Establishment": Refers to the Hôtel Audran establishment with rooms or any other ancillary services offered on the www.hotelaudran.com website.

"Services": Services marketed by Hôtel Audran consisting, within the framework of a contract with the establishment, of the provision of rooms, the essential characteristics of which are presented on the www.hotelaudran.com website, with or without breakfast services and other additional services related to temporary accommodation. In accordance with the provisions of article L. 111-1 of the French Consumer Code, these services are listed on the www.hotelaudran.com website.

"Extras": services marketed by Hôtel Audran consisting, within the framework of a contract between the establishment and the customers, of services different from and complementary to those offered in the provision of rooms, the essential characteristics of which are presented on the www.hotelaudran.com website.

"Website": electronic service operated by Hôtel Audran on the Internet network and accessible via the following URL: www.hotelaudran.com.

"WAP": a communications protocol designed to enable access to the Internet using a mobile terminal.

Article 2: Scope of application

1. Scope

These general terms and conditions apply, without restriction or reservation, to all the services offered on the www.hotelaudran.com website by Hôtel Audran, which operates the aforementioned site, in particular for the purpose of reserving rooms and other services complementary to temporary accommodation in the establishment.

2.1.2. These General Terms and Conditions apply to all subscription operations for the services defined above carried out by the Customer.

1. Territory

The services listed on the Hôtel Audran website are offered to be provided to the Client by Hôtel Audran in its establishment located at 7 rue Audran 75018 Paris, to the exclusion of any other location, following an effective reservation by the Client.

1. Duration
  1. These general terms and conditions apply for as long as the services provided by Hôtel Audran are online on the www.hotelaudran.com website.
  2. Hôtel Audran reserves the right, without prior notice or compensation, to temporarily or permanently close the www.hotelaudran.com website or the online reservation space.
  3. Hôtel Audran shall not be liable for damages of any kind that may result from the temporary unavailability or permanent closure of all or part of the Site or the services associated therewith, such as the online reservation area.
2. Legal status
  1. These general terms and conditions are subject to the provisions of articles L. 121- 16 et seq. of the French Consumer Code.
  2. All bookings for the services defined above, made on the www.hotelaudran.com website, are subject to the present general and special terms and conditions of tariffs for each of the said services Hôtel Audran

1. Object
  1. These general terms and conditions define the rights and obligations of the parties in connection with the remote booking of services offered by Hôtel Audran on its www.hotelaudran.com website.

2.5.2 They govern all the steps necessary for the reservation and follow-up of the reservation between the contracting parties, its maintenance and its validity.

Article 3: Customer capacity and acceptance

3.1 The customer has no legal right of withdrawal when purchasing a holiday online. Article L. 121-21- 8 12° of the French Consumer Code stipulates that the right of

withdrawal cannot be exercised, inter alia, for contracts for the provision of accommodation services.

If you wish to cancel your booking, please check the conditions of your booking.

1. All Customers acknowledge that they have the capacity to contract under the conditions described in the general terms and conditions presented below, i.e. that they are of legal age and not under guardianship or curatorship. However, the Management of the establishment reserves the right to ask the Customer, on arrival at the establishment, for proof of identity including, in particular, an indication of his/her date of birth.
2. The Customer acknowledges that these conditions are an integral part of the establishment's contract.
3. The Customer accepts that the General Terms and Conditions, the contractual documents informing him/her of the specific services and rates for each of the services, as well as the order forms and the procedures for doing so, are presented to him/her online at www.hotelaudran.com for the purposes of concluding the Establishment Contract.
4. The Customer declares that he/she has obtained from Hôtel Audran all the necessary information on the www.hotelaudran.com website.
5. The Customer acknowledges having read these terms and conditions, having accepted them and all the terms of the proposal before placing the order and having accepted all the terms.
6. Any validation of an online reservation from the www.hotelaudran.com website implies the Customer's prior consultation and acceptance of these general terms and conditions.
7. The Customer's agreement to these general terms and conditions is obtained during the booking process, prior to validation of the booking.
8. The Customer, prior to ordering the services, declares that the booking of these services is made for his/her personal needs.
9. Customers have the option of saving and editing these general terms and conditions from the www.hotelaudran.com website using the standard functions of their browser and/or computer, in particular under the "General Terms and Conditions of Sale" tab.
10. The Customer expressly accepts that entering the required bank details, accepting these general terms and conditions and validating the booking constitute an electronic signature within the meaning of article 1316-4 of the French Civil Code, which has the same value between the parties as a handwritten signature.

Article 4: Site content

1. The site contains the following information:

Identification of the company Hôtel Audran, indicating its name, address, e-mail address and telephone numbers. The essential characteristics of the accommodation offered (the information sheets for

each category of rooms offered can be consulted before booking under the heading "Our rooms", during the booking process under the room availability calendar and when choosing the room according to the dates chosen by the Customer for his/her booking, which may be illustrated by a photographic image of a room at the same rate. It should be noted, however, that PHOTOS ARE NOT CONTRACTUAL insofar as the elements of interior presentation or decoration as well as the size of the rooms are different within the same establishment or from one establishment to another). The prices of each of the services relating to accommodation and additional services. Terms and conditions of payment. General terms and conditions of sale.

Legal information

The period of validity of the offer and its price. The minimum duration of the proposed contract,where applicable. The absence of a right of withdrawal and, where applicable, the cancellation procedure.

1. All information on the www.hotelaudran.com website is presented in French and English.

Article 5: Booking

1. Online booking procedures
  1. The Customer chooses the services presented on the www.hotelaudran.com website, which offers the possibility of reserving a room, according to transparent contractual rates with or without options or Extras left to the Customer's free choice.
  2. The Customer acknowledges that he/she is aware of the nature, purpose and booking terms of the services available on the www.hotelaudran.com website and that he/she has requested and obtained the necessary and/or additional information to make his/her booking with full knowledge of the facts.
  3. The Customer is solely responsible for the choice of services and their suitability for his/her needs, such that Hôtel Audran cannot be held liable in this respect.
  4. The booking is deemed to have been accepted by the customer at the end of the booking process by clicking on the "CONFIRM MY BOOKING" field.
2. Online booking process
  1. The reservation is confirmed upon receipt by the Customer of the reservation confirmation sent by Hôtel Audran.
  2. Prior to any reservation, the Customer undertakes to complete the information requested.
  3. The customer attests to the truthfulness and accuracy of the information provided.
3. Formation of the online contract
  1. The Hotel Contract is formed when Hôtel Audran confirms the Customer's reservation, including the allocation of the relevant reference number.

1. 1. The establishment's contract can only be formed once the Customer has chosen the content of his/her reservation, which has been fully summarized at the last stage of the reservation process, has accepted these general terms and conditions and finally has validated his/her reservation by clicking on the "Confirm my reservation" button. If this is not the case, the booking is considered to be interrupted and cannot produce any effect.
  2. In all cases of online reservations, a summary e-mail is sent to the Customer at the e-mail address indicated in the field reserved for this purpose. This e-mail constitutes an acknowledgement of receipt of the reservation and confirmation of the reservation, summarizing the terms of the contract, the services reserved, the prices, the price conditions relating to the tariff selected, information relating to after-sales service and commercial guarantees if any exist, the procedures for exercising any right of withdrawal or cancellation, and the address of Hôtel Audran to which the Customer may submit any complaints.
2. Other booking methods (not online)
  1. Booking by telephone
    1. Reservations by telephone are made on the numbers listed.
    2. When the Customer requests a reservation by telephone, Hotel Audran will offer the available rates and related additional services based on the Customer's request for the dates requested. Hôtel Audran may suggest that the Customer make the reservation directly on the Hôtel Audran website or ask the Customer to send Hôtel Audran a confirmation e-mail summarizing the reservation request.

In response to this e-mail, Hôtel Audran will send the Customer these general terms and conditions of sale, together with a confirmation of the summary of the Customer's reservation request and, where applicable, a request for bank details for the purposes of recording the Customer's reservation, with or without payment during the reservation process of the price, a deposit or a guarantee by bank card details depending on the applicable rate determined by the Customer at the time of the reservation request.

1. 1. 1. All of the information and conditions required by Hôtel Audran in response to the Customer's reservation request by telephone constitute substantial formalities for the recording of the Customer's reservation made by telephone. Failing this, the reservation will not be validated or confirmed.
    2. By sending the information required by Hôtel Audran by e-mail at the very least, the Customer may not complain that his reservation has not been registered, as the establishment's contract will not be formed as a result of the Customer's failure to provide this information and these conditions. Only written confirmation of registration of the reservation will be deemed to constitute conclusion of the contract.
  2. Booking by e-mail
    1. Reservations by e-mail should be made to the e-mail address indicated on the website pages contact@hotelaudran.com
    2. When a reservation request is made by e-mail, Hôtel Audran will propose, by return e-mail to the address from which the reservation request is made, the available

rates and related additional services, depending on the Customer's request for the dates requested. By the same return e-mail, Hôtel Audran will send the Customer these general terms and conditions of sale at his request, together with a summary of his reservation request and, where applicable, a request for bank details for the purposes of registering his reservation, with or without payment during the reservation process of the price, a deposit or a guarantee deposit by bank card details depending on the applicable rate determined by the Customer at the time of his reservation request.

1. 1. 1. All of the information and conditions required by Hôtel Audran in response to the Customer's reservation request by e-mail constitute substantial formalities for the recording of the Customer's reservation made by e-mail. If the Customer, having made a reservation request by e-mail, does not comply with the requirements of these Hôtel Audran General Terms and Conditions of Sale, the Customer may not complain that his reservation has not been registered. Only written confirmation that the reservation has been registered shall be deemed to be binding.
2. Right of Withdrawal/Cancellation by the Customer/No-show
  1. For Accommodation services (reservation of rooms within the establishment), the Customer is reminded that he/she does not have the right of withdrawal provided for in article L. 221-18 of the Consumer Code, in accordance with article L. 221-28 paragraph 12 of the Consumer Code, which excludes this right for contracts relating to the provision of accommodation services that must be provided on a specific date or during a specific period.

The conditions of sale for the fare booked specify the terms and conditions for cancelling and/or amending the booking.

Cancellation of a booking will only be effective from the date of receipt.

Cancellations must be made via the website or by e-mail. A cancellation confirmation will then be sent to the customer. If you do not receive a cancellation confirmation, it is quite possible that we have not received your cancellation. It is the Customer's responsibility to ensure that their cancellation request has been received.

If the specific conditions of the tariff so permit, either for bookings made under the heading "Flexible Tariffs" or under another heading expressly mentioning the benefit of this right of cancellation, the right of cancellation by the Customer must be exercised before 12 noon, two days before arrival - Paris time (France). Late notification of cancellation will result in the application of late cancellation charges amounting to an amount equal to the first night's accommodation, plus any extras included in the Customer's reservation, according to the applicable rate including all taxes in the reservation validated by the Customer.

It is important that the customer keeps the booking cancellation confirmation sent by e- mail.

If the Customer does not show up, they will be considered to be in the "No Show" category and the cancellation or no-show conditions of the tariff chosen by the Customer will apply.

Bookings made in advance cannot be modified and/or cancelled ("Non-Refundable" tariff), as the total amount and any extra charges are due at the time of booking. Sums paid in advance, i.e. deposits, will not be reimbursed. In this case, this is stated in the fare conditions of sale.

The Customer accepts that the aforementioned cancellation fees are a fair and true estimate of the loss that Hôtel Audran would incur for the cancellation of a reservation.

In the event that the stay is interrupted, the full price agreed will be collected, without the Customer being entitled to any reimbursement, credit note or exchange for the part of the stay not used in the establishment. In the case of bookings where payment is made during the booking process, no reimbursement will be made.

1. 1. The conditions set out in article 5.5.1 apply to all booking methods: internet, email, telephone or social networks.
2. Bookings made through other channels

Bookings may be made through other sources, including online travel agencies, tour operators or other websites which have different Terms and Conditions and cancellation policies. Customers should check their confirmation for details.

1. Specific booking conditions

Access to the reservation is limited to the exclusive use of individuals or companies, excluding any group of rooms constituted for the same period of stay.

Different prepayment and cancellation conditions apply for bookings of more than 5 rooms. All requests for groups of more than 5 rooms must be made in writing (e-mail) and are subject to a quotation and contract (rates and cancellation conditions specific to groups).

Article 6: Payment methods and credit card payment process

The Customer must pay the balance in full on arrival using a nominative credit/debit card. They must also comply with verification using the latest chip and PIN technology. Hôtel Audran reserves the right to charge a deposit on arrival. A guarantee of €50 may be requested per night and per room occupied in addition to the payment for the stay.

Customers opting for our "Non-refundable" rate benefit from our best prices available at the time of booking. The total amount of the reservation must be paid in advance online. Customers will be charged the full price of the booking if they cancel at any time or in the event of a no-show. The total amount of the booking is definitely non- refundable.

Hôtel Audran accepts all major credit and debit cards, cash and holiday vouchers. The Hôtel Audran does not accept cheques.

Hotel Audran reserves the right to validate prior authorization of payment on credit cards used as a guarantee for bookings corresponding to the amount of the first night of the stay

prior to arrival. Hotel Audran reserves the right to cancel reservations associated with refused or invalid credit cards.

Article 7: Changes of accommodation by Hôtel Audran

Whilst every reasonable effort has been undertaken by Hotel Audran to ensure that bookings made under this agreement are able to be honored, we reserve the right to relocate any booking to accommodation of a similar size and standard in the locality. The Customer acknowledges that Hotel Audran accepts no liability for any loss or damage suffered by or caused to the Customer as a result of the relocation.

Article 8: Changes to the reservation at the Customer's request

If the Customer wishes to amend their booking (for example, change the dates of stay or the accommodation requested), Hotel Audran cannot guarantee that it will be able to do so and accepts no liability for any loss, damage or additional expense that may arise in such circumstances. Whilst changes are not permitted for the non-refundable rate, they are permitted for flexible bookings (subject to availability) if requested no later than 24 hours prior to the scheduled arrival. Additional charges may apply if the accommodation rate for the new nights differs from that of the previous booking. All requests for changes must be made in writing.

Article 9: Identification, deposits for damage, extras and cleaning - Prior authorization on payment card

Photo identification will be required on arrival. The bedrooms can only accommodate the maximum number of guests indicated in the description, and in accordance with legislation concerning establishments open to the public. No additional visitors are permitted. On arrival, guests must provide the hotel with the names of all persons staying with them. Unfortunately, the names of no additional visitors can be added after check-in has been completed. Hotel Audran reserves the right to charge a deposit on arrival. Only one payment can be taken, and only the responsible person will assume responsibility for the conduct of other occupants. The payment will be used to cover incidental items including, but not limited to, breakage, damage to the property of the residence, cleaning charges due to the room being left in an unacceptably clean condition and breaches of regulations such as smoking in the rooms or disturbing other visitors enjoying the hotel. The deposit may also be used by the management team in the event of the presence of additional visitors who are not authorized to use the hotel and its facilities. At the end of an uneventful stay, the pre-authorization will be released in accordance with the policy applied by your bank. As a general rule, this takes between 3 and 10 working days, although for some banks this period is longer. The Customer should note, however, that with the prior authorization system, no money is transferred at the time, but this will have an impact on the available balance and on the spending threshold authorized with the

card, as long as the prior authorization is in progress. Hotel Audran is not responsible for any delays related to pre-authorization releases by credit card companies. In the event of disruption to other visitors, or damage to the hotel, the cost to Hotel Audran will be deducted from the Deposit paid, and only the remaining balance will be returned to the Client. If this cost exceeds the amount of the Deposit, the Client agrees to indemnify Hotel Audran for any damage, additional cleaning or other costs and agrees to pay all costs of recovery including all legal fees, and other expenses. The Customer hereby consents to Audran Hotel debiting the Customer's credit card for all reasonable costs incurred which are not covered by the Security Deposit.

Article 10: Arrival and departure formalities - Return of keys

The Customer must comply with the rules imposed by Hôtel Audran at the time of arrival and departure. Unless otherwise agreed in advance, rooms are generally available from 2

p.m. on the day of arrival.

When paying online, the guest must be the holder of the credit card used in his/her name. The credit card used for payment will be requested by the hotel on arrival. In the event of a dispute, the hotel reserves the right to request another means of payment or to cancel the reservation.

Unless otherwise agreed, all rooms must be vacated and keys returned by 12 noon at the latest on the day of departure. By prior arrangement with reception, late departures can be arranged for the day of departure. Late departures will incur additional charges. An additional night's accommodation will be charged for all departures after 13:00.

If the Customer does not appear for check-out formalities before 1 p.m. on the scheduled departure date and without prior authorization, Hôtel Audran reserves the right to remove the Customer's personal belongings from the room and declines all responsibility for any loss or damage to these belongings.

Article 11: Facilities/services included in the price

All rooms are fully furnished and equipped with appliances such as television, safe, desk, etc. Meals and drinks are not included in our product offer unless mentioned in your booking. No objects/appliances may be removed from the room.

All prices quoted include bed linen, towels, cable TV and Wi-Fi Internet access. Private use of Wi-Fi is subject to French legislation, security and IP address recognition. The user is responsible for any actions taken from their access, even if these have been carried out by a third party. The advertised price includes the standard hotel service and VAT at the current rate.

The tourist tax, which is not included and is applicable to all persons aged 18 and over, will be collected by the hotel and indicated on the customer's invoice.

Article 12: Liability for damage to or loss of Customer property

Unless the Hotel Audran's negligence is established by an independent body or a Court of Law, the Hotel Audran shall not be liable for any injury to any person, loss of or damage to the property of any Guest or person staying in or visiting the Rooms and or its facilities generally.

Hotel Audran does not provide insurance for personal belongings. Personal belongings kept in a room safe, if any, are offered for this purpose and at the Client's risk, and Hotel Audran accepts no responsibility for loss or theft. We strongly recommend that the Client take out travel and car insurance to protect against such losses.

Article 13: Liability for damage to or loss of property belonging to the hotel Audran

It is the Guest's responsibility to take reasonable care of the room and its contents during their stay at the Audran Hotel. The room and all equipment, utensils, furniture, etc. must be left clean and tidy at the end of your stay, otherwise a charge may be made. Guests are reminded to lock their rooms and close all doors and windows when they leave.

Except in the case of normal wear and tear, you are responsible for any damage to the room or its contents during your stay, which has occurred as a result of negligence, willful default or irresponsible behavior on your part or on the part of the persons occupying the room or their guests. Any damage must be reported immediately to the Management.

Article 14: Use of the Hôtel Audran and peaceful enjoyment of the premises by all visitors

The Customer must not do anything in the dwelling that may contravene the Law.

The Customer must under no circumstances create any nuisance whatsoever for other customers or members of staff.

Hotel Audran authorizes the use of its residential complexes solely for personal, appropriate and law-abiding use.

Hotel Audran expressly forbids access to its residential complexes to persons other than those listed on the official reservation document.

Hotel Audran and the Client agree that no right of occupancy arises from the use of the hotel.

The Customer is not authorized to re-let/sub-let the room to a third party.

Hotel Audran reserves the right to refuse entry to the hotel and accommodation to a Guest if, on arrival, Management reasonably believes that the person is under the influence of

alcohol or drugs, is not dressed appropriately or is behaving in a threatening, abusive or otherwise unacceptable manner.

The Hotel Audran applies a strict anti-party policy. The maximum number of people per room must not be exceeded and noise levels must not cause a disturbance to other guests. Additional charges will be levied on a Guest's account if it is proven that a party has taken place.

The maximum room occupancy is shown on your booking confirmation.

The Customer shall comply with all reasonable rules and procedures in force within the Residence, including but not limited to health and safety procedures and requirements, and registration requirements.

In their relations with customer service, the Customer undertakes to remain courteous and not to make any derogatory remarks about Hôtel Audran or its employees or collaborators, in compliance with the rules of common sense and politeness. Hôtel Audran reserves the right to take any appropriate action against the Customer in the event of prejudicial or reprehensible behavior (particularly annoying, malicious or insulting) towards Hôtel Audran or its employees or associates.

Article 15: Force majeure

Force majeure shall mean any external event that is unforeseeable, insurmountable and external to the Customer or HOTEL AUDRAN. Cases of force majeure or fortuitous events shall be deemed to be those usually recognized by the jurisprudence of French courts and tribunals.

Each party may not be held liable towards the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party shall bear the costs arising therefrom.

Article 16: Non-smoking and candle-free policy

All rooms at the Hotel Audran are non-smoking by law. A fee of €250 per stay will be charged if you smoke in the room. The use of candles or open flames in the room is strictly forbidden. Any act that contravenes the detection and security systems is liable to prosecution.

Article 17: Access to rooms by the Management

The management team and its authorized staff may enter rooms at any time for the purpose of inspecting the room and carrying out repair or maintenance work.

Article 18: Childcare policy

Children under 3 years of age are accommodated free of charge in rooms where a cot can be provided.

Article 19: Pets

Pets are not allowed at the Audran hotel. With the exception of guide dogs for the visually impaired.

Article 20: Access for people with reduced mobility

The Audran hotel does not have specific access for people with reduced mobility.

Article 21: Complaints

8.1. In the event of dissatisfaction, the Client must immediately inform Hotel Audran of any complaint, no later than 12 hours after your arrival. Either in person at Hotel Audran reception or by email: contact@hotelaudran.com

1. Hôtel Audran is bound by the guarantee of conformity of the services, under the conditions set out in Articles L. 111-2. of the French Consumer Code, without prejudice to any additional contractual guarantee which may be specifically agreed between the parties, outside these general terms and conditions, under a written contract duly signed by the parties.
2. Hôtel Audran endeavors to ensure that the photographs, graphic representations and texts provided give as accurate an idea as possible of the accommodation, restaurant and other complementary services offered. However, the Photographs are non-contractual because, on the one hand, the various rooms, even when they are all at the same price, all have different dimensions and, on the other hand, variations may occur, particularly due to changes in furniture, new decoration or possible renovations. Subject to availability, with the exception of a reservation made with an express request for the allocation of a private room and confirmed in writing to this effect by Hôtel Audran, the Customer may not make any claim as a result, provided that these variations do not affect the essential characteristics of the service.
3. Hôtel Audran shall not be held liable for the non-performance or improper performance of the reservation in the event of force majeure, acts of third parties, acts of the customer or acts of its partners, such as the unavailability of the Internet network, inability to access the website, external intrusion, computer viruses or, in the case of online payment, the refusal of the cardholder's bank to authorize the transaction.
4. Although Hôtel Audran offers a Wi-Fi Internet access service in the establishment, in the event of total or partial failure of this service, for whatever reason, during the stay in the establishment, which is not attributable to the establishment, the Customer shall have no right to cancel the reservation, nor to a refund of the reservation, nor to any compensation whatsoever.
5. Hôtel Audran shall not be held liable for any indirect and/or consequential damages, in particular loss of profit, operating loss, acts of third parties, acts of the customer or acts of its partners.
6. Hypertext links on the www.hotelaudran.com website may lead to sites other than the Hôtel Audran site, which accepts no responsibility for the content of these sites or the services offered.
7. The guest agrees to use the room safe for all valuables. Hotel Audran does not provide insurance for personal belongings. Personal belongings kept in a room safe, if any, are offered for this purpose and at the Client's risk, and Hotel Audran accepts no responsibility for loss or theft. We strongly recommend that the Client take out travel and car insurance to protect against such losses.

Article 22: Disputes

In the event of a dispute between the professional and the consumer, they shall endeavor to find an amicable solution.

If no amicable agreement can be reached, the consumer may refer the matter free of charge to the consumer ombudsman responsible for the professional, i.e. the Association of European Consumer Ombudsmen (AME CONSO), within one year of the written complaint sent to the professional.

Referral to the Consumer Ombudsman must be made:

- - Or by completing the form provided on the AME CONSO website: www.mediationconso-ame.com ;
  - Or by post addressed to AME CONSO, 197 Boulevard Saint-Germain - 75007 PARIS.

Hôtel Audran also informs the Customer of the existence of a European platform for Online Dispute Resolution ("ODR") to which the Customer may have recourse. The Customer may access this platform via this link: https://ec.europa.eu/consumers/odr/.

Article 23: Miscellaneous

In accordance with article L.223-1 of the French Consumer Code, consumers who do not wish to be the subject of commercial canvassing by telephone may, free of charge, register on an opposition list against telephone canvassing. This list can be accessed via the following website: www.bloctel.gouv.fr.